
As Managed Service Providers (MSP’s) have all lost a customer, and the question is always why.
There are a number of reasons why we can lose our customers today we’re going to talk about how to retain her clients, and maybe in a few cases fire a couple.
Today Rachel James and Brian Doyle discuss the customer relationship and why our customers can become at risk and what we can do to stay in front of any problems through a defined retention strategy.
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